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Customer Service

Exchanges
 
To be eligible for an exchange, your item must be unused, unwashed, and in the same condition that you received it along within being inside 14 days of the original order date. As soon as you ship your return back to us, we will send your new item your way.
 
 
Returns
 
Returns must be received in new condition; unworn, unwashed, with tags still attached and must be initiated within 14 days of the original order date. Items returned with obvious use; makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal. Once your return is received, it will be processed and checked.
 
 
Damages
 
We trust our carriers, but accidents do happen. If you see any major damage to your order from shipping please let us know. If you think your order has been lost or even stolen, please send us an email with your order number and tracking number from original order confirmation email.
 
 

 
 
Shipping
 
We want you to get your hands on your new beardedgoat stuff as soon as you can. Orders are usually processed within 2-4 business days depending on order volume at the time orders are placed, but can take up to 5 business days. Please note transit time can vary depending on shipping carrier and method you choose at checkout. If your package is delayed or lost in transit, we are not responsible and recommend reaching out to the carrier directly to file a claim. We unfortunately do not ship to PO boxes. If you have one, borrow a friend's address. Please reach out to info@beardedgoat.com if you have any shipping questions!
 
FAQs
What if an item I ordered later reduces in price for a sale or promotion?
We will honor the price of an item within 5 days of the original purchase date.
 
Not satisfied with the answers above?
 
If you have any other questions or if you don't understand anything in the fine print above just shoot an email to info@beardedgoat.com and we'll be happy to answer any questions you have.
 
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