RETURNS + EXCHANGES

How do I start a Return or Exchange?

Head over to our returns portal. Be sure to use the full order number when prompted. (Ex: BG-12345)

START A RETURN

 

What is your return and exchange policy?

RETURNS must be received in new condition; unworn, unwashed, with tags still attached and must be initiated within 30 days of the date your product was delivered. It may take up to 5 days for your credit card or banking institution to post the refund. Items returned with obvious use; makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.

 

EXCHANGES must be received in new condition; unworn, unwashed, with tags still attached and must be initiated within 60 days of the date your product was delivered. Items returned with obvious use; makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal. Once your return/exchange is received, it will be processed and checked. It may take up to 7-10 business days for return/exchange processing, and it may take up to 5 days for your credit card or banking institution to post the refund. Final Sale items are not eligible for returns unfortunately.

All returns and exchanges are subject to a $6.95 fee to cover shipping.

 

I removed the tag on the item I purchased, can I still return or exchange the item?

Unfortunately, we cannot accept items that have been worn or the tags removed. We have to enforce this policy to keep our customers happy and healthy.

 

Can I return or exchange an item on Final Sale?

Unfortunately, any items purchased on Final Sale are not eligible for returns. It’s the end of the road for these Beardedgoat styles and we are releasing them into the wild for the rest of their days.

 

How long will it take to get my new item if I have shipped out an exchange?

Depending on how fast the carrier can get your original item to us, we usually process exchanges within 3 weeks. After your original item has passed inspection, we will begin processing your new item in the exchange. This new order will follow our standard processing time of 3-5 business days.

 

What if I want to exchange for a completely different style rather than just a size or color change?

Unfortunately, our system does not allow us to do that at this time.

 

 

ORDERS + PAYMENTS

 

Why isn't my discount code working?

If you received a discount code you can add it onto your order when you get to the checkout process. There are a few common reasons why a code might not work for you:

• Discounts only apply to all eligible products. Products that are not eligible for discount include, but is not limited to, already discounted products, gear, accessories, and special collections.
• Multiple discounts may not be used towards a single order.
• Discounts codes may expire after a certain amount of time depending on the promotion that your code was sent with.

If you are still having issues you can send us a message with the code, discount amount, and the items you have in your cart and we will be happy to assist!

 

How do your gift cards work?

Our gift cards are electronic and will be sent via email to you within seconds of placing your order. If the gift card is for you, you can use it right away and if it is a gift you will be able to send it to another email of your choosing during the checkout process.

 

An item I recently purchased is now on sale, can I get that discount retroactively applied to my order?

Unfortunately we cannot retroactively apply discounts to orders that contain items that were discounted after the time you purchased them.

 

What do I do if my package was stolen or damaged in transit?

Unfortunately, there is nothing we can do once the package leaves our fulfillment center as that is a carrier issue and you will need to submit a claim to USPS , UPS or FedEx (whichever one it was sent with).

 

What can I do if I want to adjust my order after paying?

Once orders are processed to our warehouse team to ship, it is very difficult for us to adjust any information, sizes or quantity. Please reach out as soon as possible and provide all the information that needs to be edited and we will do our best to catch the order before it is packed. If the order has started the shipping process, you will need to initiate a return or exchange once your order has been delivered.

 

What do I do if I receive the wrong item or order?

Reach out to our customer service team by filling out the form on our help page, and we’ll make it right asap!

 

I was refunded less than I paid initially, why?

This could be for a few reasons. 1) If you paid for shipping, it is not refunded because it is a service already completed. 2) If you are doing a return or exchange, there is a $6.95 fee to cover return shipping.

 

 

SHIPPING + TRACKING

 

Where do you ship?

We ship to customers in the United States and Canada.

 

Why has my order not shipped yet?

We want you to get your hands on your new beardedgoat stuff as soon as you can. Orders are usually processed within 2-3 business days depending on order volume at the time orders are placed, but can take up to 5 business days. Please note transit time can vary depending on shipping carrier and method you choose at checkout. The shipping method you select at transit will go into effect after the carrier has picked up your order from our warehouse. Processing time listed excludes Saturdays, Sundays, and Holidays.

 

How do I track my order?

You will receive an email from us when your order begins order processing. Please keep in mind our order processing standard is usually within 2-3 days, excluding pre-order items. If your tracking says "pre-transit" or "label created, but not yet in system" your order is still being processed by our team. You can then track your order on the carrier’s website by following the link in your email. If you did not receive an email, please fill out the Contact Us Form in our Help Center.

 

 

PRODUCTS

 

What size do I order?

On each product page, the final image is a size guide with garment measurements and recommending sizing tips. If you have more generic sizing questions, check out our Women’s Size Chart or our Men’s Size Chart or submit a form and we'll help you pick out the best size.

 

My size is out of stock, can I be notified when it is back?

Yes, you’ll be prompted to input your email on a product if it is currently out of stock. Once we get more in hand, you’ll be the first to know!

 

What can I do if my item has shrunk?

We make every effort to keep all of our products from any unusual shrinkage. However, shrinkage does occur to varying degrees in all garments depending on the fabric makeup and other factors such as the heat of your particular washer and dryer or chosen dryer temperature. As a general rule, garments containing higher amounts of cotton will shrink to a greater degree than garments with more synthetic materials such as polyester or spandex. Please refer to the tag on your item for fabric makeup and care instructions. If you followed the care instructions on your garment and believe the item has shrunk more than is expected, please let us know by filling out the form in our Help Center!